Connect with Millenial and Gen Z customers
24/7 Service Dynamic conversations Streamlined transactions Voice-first technology is essential to connecting with millennial and Gen Z customers. With smart speakers answering the beck and call of homeowners and Siri serving as a voice assistant for mobile phone users, it’s easy to become accustomed to the convenience of voice-first technology. For millennials, it’s almost a […]
What makes a good chatbot
Dynamic conversations Customer satisfaction Cost savings Higher containment Achieving higher containment rates depends on a sophisticated virtual assistant. Cutting-edge chatbot/virtual assistant technology can be extremely effective at improving everyday banking experiences. Yet, in 2022, less than 20% of banks and credit unions utilized chatbots. Furthermore, the research firm Phoenix Synergistics reported that only 26% of […]
Clinc-After-Hours-Support
How to provide banking around the clock—without breaking the bank. Kyle Hellsten, VP of Product, Clinc Inc., has a deep background in banking, starting his career at a customer service call center where he became very familiar with the kinds of questions customers ask. He furthered his banking career with USAA, one of the largest […]
No longer a luxury for banks and credit unions, 78% of companies say AI is a necessity.
According to Canam Research, 78% of companies using U.S. call centers report plans to deploy artificial intelligence (AI) in their contact centers. And as the pandemic continues to plague businesses across industries, one thing has been made clear—AI is no longer a nice-to-have luxury for enterprises, it’s a necessity. DOWNLOAD THE PDF
Banking on conversational AI? Here’s how to maximize your returns.
A successful launch isn’t enough to sustain AI value. Banks must keep the conversation going or risk losing customers and revenue. If you’re already using conversational AI to engage your banking customers, you’re in good company. More than half of retail banks are using chatbots, and market leaders like U.S. Bank and Bank of America […]
Clinc Wins AI Breakthrough Award for Best Natural Language Generation Platform
Conversational AI technology leader Clinc today announced its virtual assistant platform has been named the winner of the AI Breakthrough “Best Natural Language Generation Platform” award in the third annual AI Breakthrough Awards program. AI Breakthrough, a leading market intelligence organization, recognizes the best companies, technologies, products and services in the field of AI today. […]
Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv
Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions. This solution speaks to the way people want to interact today, relying on natural language to enable a range of digital banking experiences. Virtual Banking Assistant from Fiserv, […]
Finie: Experience The Clinc Difference
Messy Language Clinc has the ability to understand natural and unconstrained language in the way that people tend to speak in their everyday lives. Virtual assistants, like the ones you see from competitors, use grammar and linguistic rules that determine parts of speech tagging and keywords. But the problem with this approach is people do […]
American Banker Highlights Clinc’s Conversational AI for COVID
Conversational AI companies like Clinc are rapidly developing solutions to meet the needs of banking customers in the wake of the COVID-19 pandemic. Recently, American Banker highlighted Clinc’s efforts to deliver COVID-19 centric bots for our financial customers. On the increased use of digital banking since COVID-19, here’s what Clinc had to say: “Even those […]
Automate Customer Communications Without Sacrificing Experience
As the business world continues to grapple with the effects of COVID-19, we know call center volumes are surging, employees are overwhelmed, and customers are trying, unsuccessfully, to get in contact with their bank. We know automated digital self-service can help alleviate these pain points for financial service companies by opening a two-way communication channel […]