AI for Banks

According to Canam Research, 78% of companies using U.S. call centers report plans to deploy artificial intelligence (AI) in their contact centers. And as the pandemic continues to plague businesses across industries, one thing has been made clear—AI is no longer a nice-to-have luxury for enterprises, it’s a necessity. DOWNLOAD THE PDF

Despite billions of dollars spent on game-changing technology each year, most banks are still struggling to capture AI’s potential to transform the customer experience. Deciding where to start can be daunting, but there’s no time to lose. COVID-19 has driven traditional banking online; virtual banks are already wooing younger generations; and consumers are choosing brands […]

Clinc customer İşbank – Turkey’s largest private bank – and their virtual assistant Maxi were recently highlighted in a story on American Banker. The article took a deep dive into Maxi and the bank’s ability to quickly deploy new competencies for their customers, using Clinc’s technology, during the COVID-19 pandemic. “…after the novel coronavirus spread […]

Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions. This solution speaks to the way people want to interact today, relying on natural language to enable a range of digital banking experiences. Virtual Banking Assistant from Fiserv, […]

Turkey’s largest private bank İşbank’s virtual assistant Maxi, available on mobile banking and payment apps İşCep and Maximum Mobil, developed with conversational AI technology leader Clinc, has answered more than 1 million customer questions related to COVID-19 in a one month period, which represents a 62% increase in usage. Maxi’s well-polished conversational skills, rooted in […]

Conversational AI companies like Clinc are rapidly developing solutions to meet the needs of banking customers in the wake of the COVID-19 pandemic. Recently, American Banker highlighted Clinc’s efforts to deliver COVID-19 centric bots for our financial customers.  On the increased use of digital banking since COVID-19, here’s what Clinc had to say: “Even those […]

As the business world continues to grapple with the effects of COVID-19, we know call center volumes are surging, employees are overwhelmed, and customers are trying, unsuccessfully, to get in contact with their bank.  We know automated digital self-service can help alleviate these pain points for financial service companies by opening a two-way communication channel […]

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