İşbank used Clinc’s AI Platform to build and deploy their mobile banking virtual assistant, Maxi, in Turkish, to 8.2 million customers.
available to 8.2 million mobile app users
monthly user growth
interactions per user
value of transactions
The Challengeİşbank wanted to create a robust virtual assistant in Turkish, with the ability to support multi-turn use cases like bill payment and money transfer. İşbank struggled to find a vendor that could accommodate the Turkish language and also provide a platform that gave them the freedom to build complex use cases with contextual awareness.
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Unprecedented Customer Adoption
Being Responsive in a Time of Crisis
As coronavirus became a life-threatening pandemic in Turkey, İşbank was able to use Clinc’s advanced technology to release 4 new COVID-related intents in only one week. Thanks to these new capabilities, in just one month, Maxi answered over 1 million questions about the coronavirus pandemic.
queries in 1 month
deployed in less than 1 week
ratio of COVID-19 queries to regular Maxi queries
increase in usage