Virtual Assistants

As the business world continues to grapple with the effects of COVID-19, we know call center volumes are surging, employees are overwhelmed, and customers are trying, unsuccessfully, to get in contact with their bank.  We know automated digital self-service can help alleviate these pain points for financial service companies by opening a two-way communication channel […]

As the world of marketing and customer service becomes increasingly automated, AI assistants (driven by artificial intelligence) and conversational UIs (user interfaces that mimic human interaction) are becoming more pertinent to small, mid-sized, and enterprise businesses. Automated assistants, which began as extremely rudimentary versions of a phone tree, – “Press 1 for your balance, or […]

Ever since viewers watched the crew of Star Trek’s U.S.S. Enterprise talking with the ship’s computer, using natural language to execute queries, conduct research or control the ship, typing on a keyboard has seemed like an antiquated stepping stone on the road to something better. With the introduction of Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana and Google Assistant, […]

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200 S. First Street
Ann Arbor, Michigan