August 27, 2020

Clinc Wins AI Breakthrough Award for Best Natural Language Generation Platform

Conversational AI technology leader Clinc today announced its virtual assistant platform has been named the winner of the AI Breakthrough “Best Natural Language Generation Platform” award in the third annual AI Breakthrough Awards program.

AI Breakthrough, a leading market intelligence organization, recognizes the best companies, technologies, products and services in the field of AI today. More than 2,000 nominations were analyzed, evaluated and scored by an independent panel of experts representing a mix of technical, business, academic and marketing expertise within the AI industry. Judges evaluated submissions in each category based on innovation, performance, ease of use, functionality, value and impact.

“Clinc was built on the idea that conversational AI technology could be transformed to deliver a higher quality, more natural conversational experience for customers—and that wouldn’t be possible without our patented technology and NLP that creates the best possible interactions,” said Lingjia Tang, Clinc co-founder and CTO. “This recognition validates our vision for conversational AI that pushes boundaries and empowers enterprises to deliver automated digital experiences that customers love.”

Clinc uses AI and ML to create ‘human in the room’ automated conversational experiences for the world’s leading enterprises through sophisticated, contextual, top-down natural language processing (NLP), trained to be intuitive in nature to keep up with the natural flow of conversation, understanding slang and context.

Clinc’s underlying AI algorithms understand messy and unscripted language, allowing for corrections to backtrack and “heal” mistakes made in human conversation and enabling complex conversational flows—conversations that a real human would be able to understand. In contrast to a speech-to-text word matching algorithm, Clinc analyzes dozens of factors from the user’s input including wording, sentiment, intent, tone of voice, time of day, location and relationships, and uses those factors to deliver an answer that represents a composite of knowledge extracted from its trained brain.

To learn more, visit clinc.com.