April 2021

An AI innovator explains how conversational AI fosters positive customer experiences. Dr. Yunqi Zhang, Chief Information Officer of Clinc, leads the way in refining conversational AI to a level of sophistication and intuition that elevates it to an almost human-like exchange. Recognized in both academia and industry, Zhang’s cutting-edge research has pushed forward advanced conversational […]

Clinc’s best-in-class technology utilizes natural language processing that understands how people really talk, powering exceptional customer experiences. Finding and selecting the right conversational AI technology is becoming increasingly more difficult. The AI industry is enormous, crowded and filled with antiquated platforms. Significant disruptionsin the AI landscape can happen overnight, with yet more advanced AI technologies […]

Despite billions of dollars spent on game-changing technology each year, most banks are still struggling to capture AI’s potential to transform the customer experience. Deciding where to start can be daunting, but there’s no time to lose. COVID-19 has driven traditional banking online; virtual banks are already wooing younger generations; and consumers are choosing brands […]

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