Connect with Millenial and Gen Z customers
24/7 Service Dynamic conversations Streamlined transactions Voice-first technology is essential to connecting with millennial and Gen Z customers. With smart speakers answering the beck and call of homeowners and Siri serving as a voice assistant for mobile phone users, it’s easy to become accustomed to the convenience of voice-first technology. For millennials, it’s almost a […]
What Makes a Good Chatbot
Dynamic conversations Customer satisfaction Cost savings Higher containment Achieving higher containment rates depends on a sophisticated virtual assistant. Cutting-edge chatbot/virtual assistant technology can be extremely effective at improving everyday banking experiences. Yet, in 2022, less than 20% of banks and credit unions utilized chatbots. Furthermore, the research firm Phoenix Synergistics reported that only 26% of […]
Clinc-After-Hours-Support
How to provide banking around the clock—without breaking the bank. Kyle Hellsten, VP of Product, Clinc Inc., has a deep background in banking, starting his career at a customer service call center where he became very familiar with the kinds of questions customers ask. He furthered his banking career with USAA, one of the largest […]
Clinc’s development initiative with SCSK to deliver AI sol. in Japan
Clinc AI and Tokyo-based SCSK Corporation have launched a groundbreaking joint development initiative to design and deliver conversational AI solutions for the Japanese enterprise market. Read More