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Why banking virtual assistants need to function like a bank teller.
An AI innovator explains how conversational AI fosters positive customer experiences. Dr. Yunqi Zhang, Chief Information Officer of Clinc, leads the way in refining conversational AI to a level of sophistication and intuition that elevates it to an almost human-like exchange. Recognized in both academia and industry, Zhang’s cutting-edge research has pushed forward advanced conversational […]
On a mission to push the boundaries of conversational AI.
Clinc’s best-in-class technology utilizes natural language processing that understands how people really talk, powering exceptional customer experiences. Finding and selecting the right conversational AI technology is becoming increasingly more difficult. The AI industry is enormous, crowded and filled with antiquated platforms. Significant disruptionsin the AI landscape can happen overnight, with yet more advanced AI technologies […]
How conversational AI tools succeed and fail.
An AI pioneer shares tips for banking development pros. Lingjia Tang, CTO and co-founder of Clinc, has been working with conversational AI development for more than a decade—an eternity in the world of artificial intelligence. While standard voice recognition continues to evolve slowly for general consumers and retail apps, Tang was there at the dawn […]
Banking on conversational AI? Here’s how to maximize your returns.
A successful launch isn’t enough to sustain AI value. Banks must keep the conversation going or risk losing customers and revenue. If you’re already using conversational AI to engage your banking customers, you’re in good company. More than half of retail banks are using chatbots, and market leaders like U.S. Bank and Bank of America […]
Four keys to successfully launching conversational AI for your bank.
Despite billions of dollars spent on game-changing technology each year, most banks are still struggling to capture AI’s potential to transform the customer experience. Deciding where to start can be daunting, but there’s no time to lose. COVID-19 has driven traditional banking online; virtual banks are already wooing younger generations; and consumers are choosing brands […]
How conversational AI tools succeed and fail.
Lingjia Tang, CTO and co-founder of Clinc, has been working with conversational AI development for more than a decade—an eternity in the world of artificial intelligence. While standard voice recognition continues to evolve slowly for general consumers and retail apps, Tang was there at the dawn of deep-learning powered conversational AI, helping shape the fast-moving […]
Teaching Kids the Imitation Game: The Importance of Educating Students about Artificial Intelligence
Teaching Kids the Imitation Game: The Importance of Educating Students about Artificial Intelligence Albert Lee knows a lot about education. As an AI training engineer for Clinc, he spends his days helping grow the company’s artificial intelligence software through machine learning and training data. However, Albert doesn’t only help machines learn. He also devotes a […]
Clinc Wins AI Breakthrough Award for Best Natural Language Generation Platform
Conversational AI technology leader Clinc today announced its virtual assistant platform has been named the winner of the AI Breakthrough “Best Natural Language Generation Platform” award in the third annual AI Breakthrough Awards program. AI Breakthrough, a leading market intelligence organization, recognizes the best companies, technologies, products and services in the field of AI today. […]
The Truth About 3 Common Conversational AI Myths
When researching a conversational AI platform for your business, it can be hard to decipher what quality platforms look like. Every company has its set of differentiators and value props that – to most people – make them look sophisticated and, therefore, the right choice. But the truth is, not all conversational AI platforms are […]
Clinc’s Tech, İşbank’s Maxi Featured in American Banker
Clinc customer İşbank – Turkey’s largest private bank – and their virtual assistant Maxi were recently highlighted in a story on American Banker. The article took a deep dive into Maxi and the bank’s ability to quickly deploy new competencies for their customers, using Clinc’s technology, during the COVID-19 pandemic. “…after the novel coronavirus spread […]
Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv
Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions. This solution speaks to the way people want to interact today, relying on natural language to enable a range of digital banking experiences. Virtual Banking Assistant from Fiserv, […]
İşbank’s Virtual Assistant Maxi Has Responded to More Than 1 Million Customer Inquiries Related To COVID-19
Turkey’s largest private bank İşbank’s virtual assistant Maxi, available on mobile banking and payment apps İşCep and Maximum Mobil, developed with conversational AI technology leader Clinc, has answered more than 1 million customer questions related to COVID-19 in a one month period, which represents a 62% increase in usage. Maxi’s well-polished conversational skills, rooted in […]