2017 ushered in a new era, an era in which widespread adoption of Artificial Intelligence became not only a reality, but in many cases, a necessity. In the public sector, AI made the shift from distant sci-fi notion to common household term, with consumers across all industries asking “how can AI improve my experience here?”…
Chatbots have exploded in popularity as a multi-industry, enterprise solution over the last few years. But despite their widespread attention, most companies who have adopted chatbot technology find that their users are unsatisfied with their experiences. There’s a hard technological truth as to why these solutions seem inadequate, and understanding it can help financial institutions…
If you own a smartphone you’ve probably had a frustrating conversation with a voice assistant. Whether you’re asking where to buy a flux capacitor or just want to know the best brunch spot based on your budget, Siri, Alexa and Google Home fail to deliver. Across the board, the customer experience with these assistants is…
This September, financial institutions, venture capitalists, well established businesses, and startups alike joined together in New York City for 4 days of demos, panels, keynotes and roundtable discussions navigating the financial technology landscape. Of the 70 companies that demoed, AI dominated the discussion; with over 15% of companies insisting that “AI” is the driving force…
Customer engagement. It’s what every bank is prioritizing in 2017. In KPMG’s report “Banking Outlook: An Industry at a Pivot Point.”, they highlight the importance of connecting with customers in today’s climate: “In our view, few mandates are more important to the banking industry right now than a relentless attention to connecting with customers as…
New technologies are rapidly becoming more and more recognized by bank executives as both a major value-add for customer experiences, as well as an enabler of more effective operations. In a world of accelerating change, banks are clambering to determine how to position themselves for success. What should retail banks focus on over the coming…
Americans are excellent readers. Well, pretty good readers anyway. Approximately 14% of U.S. adults still can’t read, but for the most part we seem to be a functioning, literate society. Unfortunately, it seems our financial literacy isn’t doing as well. Financial Literacy: What It Is and Where We Stand First, what exactly is financial literacy?…
Banks have changed dramatically over the past several decades, and so have the temperaments of the generations who have used them. It’s no secret millennials are different from their parents. Born between 1980 and 1995, the world’s youth have unique expectations and relationships with their finances. This year marks the first time that millennials will…
