AI

According to Canam Research, 78% of companies using U.S. call centers report plans to deploy artificial intelligence (AI) in their contact centers. And as the pandemic continues to plague businesses across industries, one thing has been made clear—AI is no longer a nice-to-have luxury for enterprises, it’s a necessity. DOWNLOAD THE PDF

Despite billions of dollars spent on game-changing technology each year, most banks are still struggling to capture AI’s potential to transform the customer experience. Deciding where to start can be daunting, but there’s no time to lose. COVID-19 has driven traditional banking online; virtual banks are already wooing younger generations; and consumers are choosing brands […]

Conversational AI technology leader Clinc today announced its virtual assistant platform has been named the winner of the AI Breakthrough “Best Natural Language Generation Platform” award in the third annual AI Breakthrough Awards program. AI Breakthrough, a leading market intelligence organization, recognizes the best companies, technologies, products and services in the field of AI today. […]

Clinc customer İşbank – Turkey’s largest private bank – and their virtual assistant Maxi were recently highlighted in a story on American Banker. The article took a deep dive into Maxi and the bank’s ability to quickly deploy new competencies for their customers, using Clinc’s technology, during the COVID-19 pandemic. “…after the novel coronavirus spread […]

Let’s be honest. These are unprecedented times.  As the world struggles in the midst of COVID-19, we know many of you may be struggling to provide quality customer service while also keeping your employees safe. In a time of social distancing, businesses across all industries need automated self-service now more than ever. Conversational AI is […]

It all started in early 2010 when Apple purchased an app called Siri and soon after launched the voice assistant on iPhones – catapulting the popularity of voice AI and normalizing virtual assistants for the masses. Soon after Siri, the world was introduced to the likes of Amazon’s Alexa, Google Assistant and Microsoft’s Cortana – […]

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