Clinc Platform in Action
Isbank, Turkey’s largest private bank, has been a Clinc customer since 2018. Their virtual assistant, Maxi, is built on the Clinc platform and deployed to 8.2 million customers.
8.2M
Available to 8.2 million mobile app users
5%
Monthly user growth
2.5M
Active users
9.8
Interactions per user
$44M
Value of transactions
With Maxi and the Clinc AI Platform, Isbank was well prepared to handle the influx in calls & questions due to COVID-19. In less than a week, the bank built and deployed 4 new competencies to help customers with their pandemic related questions:
Less than 1 week to design and build new competencies
More than 1 million COVID-19 queries in a month
22% of all Maxi queries came through the 4 new COVID-19 competencies
Learn more about how Isbank has used the Clinc AI Platform to
build their award winning conversational banking experience.