Connect with Millenial and Gen Z customers
24/7 Service Dynamic conversations Streamlined transactions Voice-first technology is essential to connecting with millennial and Gen Z customers. With smart speakers answering the beck and call of homeowners and Siri serving as a voice assistant for mobile phone users, it’s easy to become accustomed to the convenience of voice-first technology. For millennials, it’s almost a […]
What Makes a Good Chatbot
Dynamic conversations Customer satisfaction Cost savings Higher containment Achieving higher containment rates depends on a sophisticated virtual assistant. Cutting-edge chatbot/virtual assistant technology can be extremely effective at improving everyday banking experiences. Yet, in 2022, less than 20% of banks and credit unions utilized chatbots. Furthermore, the research firm Phoenix Synergistics reported that only 26% of […]
No longer a luxury for banks and credit unions, 78% of companies say AI is a necessity.
According to Canam Research, 78% of companies using U.S. call centers report plans to deploy artificial intelligence (AI) in their contact centers. And as the pandemic continues to plague businesses across industries, one thing has been made clear—AI is no longer a nice-to-have luxury for enterprises, it’s a necessity. DOWNLOAD THE PDF
How conversational AI tools succeed and fail.
An AI pioneer shares tips for banking development pros. Parker Hill, Chief Architect of Clinc, has been working with conversational AI development for more than a decade—an eternity in the world of artificial intelligence. While standard voice recognition continues to evolve slowly for general consumers and retail apps, Hill was there at the dawn of […]
Banking on conversational AI? Here’s how to maximize your returns.
A successful launch isn’t enough to sustain AI value. Banks must keep the conversation going or risk losing customers and revenue. If you’re already using conversational AI to engage your banking customers, you’re in good company. More than half of retail banks are using chatbots, and market leaders like U.S. Bank and Bank of America […]
Four keys to successfully launching conversational AI for your bank.
Despite billions of dollars spent on game-changing technology each year, most banks are still struggling to capture AI’s potential to transform the customer experience. Deciding where to start can be daunting, but there’s no time to lose. COVID-19 has driven traditional banking online; virtual banks are already wooing younger generations; and consumers are choosing brands […]
Clinc Wins AI Breakthrough Award for Best Natural Language Generation Platform
Conversational AI technology leader Clinc today announced its virtual assistant platform has been named the winner of the AI Breakthrough “Best Natural Language Generation Platform” award in the third annual AI Breakthrough Awards program. AI Breakthrough, a leading market intelligence organization, recognizes the best companies, technologies, products and services in the field of AI today. […]
Clinc’s Tech, İşbank’s Maxi Featured in American Banker
Clinc customer İşbank – Turkey’s largest private bank – and their virtual assistant Maxi were recently highlighted in a story on American Banker. The article took a deep dive into Maxi and the bank’s ability to quickly deploy new competencies for their customers, using Clinc’s technology, during the COVID-19 pandemic. “…after the novel coronavirus spread […]
Finie: Experience The Clinc Difference
Messy Language Clinc has the ability to understand natural and unconstrained language in the way that people tend to speak in their everyday lives. Virtual assistants, like the ones you see from competitors, use grammar and linguistic rules that determine parts of speech tagging and keywords. But the problem with this approach is people do […]
No Longer A Luxury, 78% of Companies Say AI is a Necessity
According to Canam Research’s new report, 78 percent of companies using call centers in the U.S. report plans to deploy artificial intelligence (AI) in their contact centers over the next three years. And as the COVID-19 pandemic continues to plague businesses across industries – one thing has been made clear – AI is no longer […]