The Clinc Perspective: Top 4 Fintech Innovation Trends from Money2020
After the dust has settled from 4 jam-packed days in Vegas, we’re reflecting on the latest trends in fintech innovation from Money2020. Year after year, fintech buzzwords and phrases permeate the conference’s content tracks and keynotes; but what does all that jargon really mean? In this post we’re unpacking the buzzwords from Money2020 and providing […]
Clinc Takes Mhacks!
After launching our developer platform on the main stage of TechCrunch Disrupt this September, it was a delight to host a competition on that very platform within The University of Michigan’s 11th annual Hackathon, MHacks Clinc’s core mission is to democratize conversational AI technology and remove the barrier to entry to building next-generation AI experiences. Mhacks […]
How to Implement Conversational AI to Enhance your Customer Experience
Implementing a conversational AI offering can be an incredibly daunting challenge. From defining a use case, to selecting a vendor and deploying your solution, the process is grueling. The cluttered landscape of conversational AI offerings makes it difficult to differentiate between solutions, leading to an end-result that either never makes it to market or, when […]
Beyond Chatbots, Can Voice Deliver?
It’s hardly a secret that consumers are demanding more from chatbots. They want faster, more accurate responses, and an experience that integrates naturally into their lives. Which is why consumers are making the jump from chatbots to Voice User Interfaces (VUIs); a shift that will impact any industry that has a digital relationship with their […]
Clinc AI: Year in Review
2017 ushered in a new era, an era in which widespread adoption of Artificial Intelligence became not only a reality, but in many cases, a necessity. In the public sector, AI made the shift from distant sci-fi notion to common household term, with consumers across all industries asking “how can AI improve my experience here?” […]
AI, Customer Experience and Fintech Innovation
Money 20/20 US, the world’s largest payments and fintech conference, drew more than 11,000 financial leaders and executives from over 4,500 companies. It was the perfect stage for Financial Tech Startups (fintechs) to explore new partnerships and for Financial Institutions (FIs) to scour the market for the latest innovations to stay ahead in an increasingly […]
Chatbots: Too Good to Be True? (They Are, Here’s Why)
Chatbots have exploded in popularity as a multi-industry, enterprise solution over the last few years. But despite their widespread attention, most companies who have adopted chatbot technology find that their users are unsatisfied with their experiences. There’s a hard technological truth as to why these solutions seem inadequate, and understanding it can help financial institutions […]
Millennials are Frustrated with AI: Clinc Gets it Right
If you own a smartphone you’ve probably had a frustrating conversation with a voice assistant. Whether you’re asking where to buy a flux capacitor or just want to know the best brunch spot based on your budget, Siri, Alexa and Google Home fail to deliver. Across the board, the customer experience with these assistants is […]
Finovate 2017 AI Recap: Artificial Intelligence disrupts Fintech with Impressive Force
This September, financial institutions, venture capitalists, well established businesses, and startups alike joined together in New York City for 4 days of demos, panels, keynotes and roundtable discussions navigating the financial technology landscape. Of the 70 companies that demoed, AI dominated the discussion; with over 15% of companies insisting that “AI” is the driving force behind […]
Clinc’s Conversational AI Delivers Unparalleled Customer Engagement For Banks
Customer engagement. It’s what every bank is prioritizing in 2017. In KPMG’s report “Banking Outlook: An Industry at a Pivot Point.”, they highlight the importance of connecting with customers in today’s climate: “In our view, few mandates are more important to the banking industry right now than a relentless attention to connecting with customers as a […]