Why banking virtual assistants need to function like a bank teller.
An AI innovator explains how conversational AI fosters positive customer experiences. Dr. Yunqi Zhang, Chief Information Officer of Clinc, leads the way in refining conversational AI to a level of sophistication and intuition that elevates it to an almost human-like exchange. Recognized in both academia and industry, Zhang’s cutting-edge research has pushed forward advanced conversational […]
On a mission to push the boundaries of conversational AI.
Clinc’s best-in-class technology utilizes natural language processing that understands how people really talk, powering exceptional customer experiences. Finding and selecting the right conversational AI technology is becoming increasingly more difficult. The AI industry is enormous, crowded and filled with antiquated platforms. Significant disruptions in the AI landscape can happen overnight, with yet more advanced AI […]
How conversational AI tools succeed and fail.
An AI pioneer shares tips for banking development pros. Parker Hill, Chief Architect of Clinc, has been working with conversational AI development for more than a decade—an eternity in the world of artificial intelligence. While standard voice recognition continues to evolve slowly for general consumers and retail apps, Hill was there at the dawn of […]
Banking on conversational AI? Here’s how to maximize your returns.
A successful launch isn’t enough to sustain AI value. Banks must keep the conversation going or risk losing customers and revenue. If you’re already using conversational AI to engage your banking customers, you’re in good company. More than half of retail banks are using chatbots, and market leaders like U.S. Bank and Bank of America […]
Four keys to successfully launching conversational AI for your bank.
Despite billions of dollars spent on game-changing technology each year, most banks are still struggling to capture AI’s potential to transform the customer experience. Deciding where to start can be daunting, but there’s no time to lose. COVID-19 has driven traditional banking online; virtual banks are already wooing younger generations; and consumers are choosing brands […]