AI in a Time of Social Distancing
Let’s be honest. These are unprecedented times. As the world struggles in the midst of COVID-19, we know many of you may be struggling to provide quality customer service while also keeping your employees safe. In a time of social distancing, businesses across all industries need automated self-service now more than ever. Conversational AI is […]
Virtual Assistants: A Decade in Review
It all started in early 2010 when Apple purchased an app called Siri and soon after launched the voice assistant on iPhones – catapulting the popularity of voice AI and normalizing virtual assistants for the masses. Soon after Siri, the world was introduced to the likes of Amazon’s Alexa, Google Assistant and Microsoft’s Cortana – […]
How to Create AI Assistants Using a Conversational AI Platform
According to research, the conversational AI market is expected to grow from $3.79 billion in 2018 to $19.63 billion in 2025. In fact, according to Gartner (PDF), by 2020, customers will manage 85 percent of their relationships with the enterprise without human involvement. From Apple to Google, Amazon to Facebook, fast food drive-throughs to banks, […]
Clinc’s Groundbreaking $52 Million Series B
Two weeks ago, Clinc made AI history. We announced our $52 million Series B, which is the largest single investment in the history of conversational AI startups. This funding will also pave the way for the future of Midwestern entrepreneurship as it far exceeds the average Series B round for Michigan companies of $20 million. […]
Marketing Executive’s Guide to AI Assistants and Conversational UIs
As the world of marketing and customer service becomes increasingly automated, AI assistants (driven by artificial intelligence) and conversational UIs (user interfaces that mimic human interaction) are becoming more pertinent to small, mid-sized, and enterprise businesses. Automated assistants, which began as extremely rudimentary versions of a phone tree, – “Press 1 for your balance, or […]
Clinc Takes Mhacks!
After launching our developer platform on the main stage of TechCrunch Disrupt this September, it was a delight to host a competition on that very platform within The University of Michigan’s 11th annual Hackathon, MHacks Clinc’s core mission is to democratize conversational AI technology and remove the barrier to entry to building next-generation AI experiences. Mhacks […]
How to Implement Conversational AI to Enhance your Customer Experience
Implementing a conversational AI offering can be an incredibly daunting challenge. From defining a use case, to selecting a vendor and deploying your solution, the process is grueling. The cluttered landscape of conversational AI offerings makes it difficult to differentiate between solutions, leading to an end-result that either never makes it to market or, when […]
Our Financial Literacy Problem… And How AI Can Help
Americans are excellent readers. Well, pretty good readers anyway. Approximately 14% of U.S. adults still can’t read, but for the most part we seem to be a functioning, literate society. Unfortunately, it seems our financial literacy isn’t doing as well. Financial Literacy: What It Is and Where We Stand First, what exactly is financial literacy? In simple terms, […]