Why banking virtual assistants need to function like a bank teller.

An AI innovator explains how conversational AI fosters positive customer experiences.

Dr. Yunqi Zhang, Chief Information Officer of Clinc, leads the way in refining conversational AI to a level of sophistication and intuition that elevates it to an almost human-like exchange. Recognized in both academia and industry, Zhang’s cutting-edge research has pushed forward advanced conversational AI technology in place at Facebook and Microsoft.