8 Keys to a Successful Conversational AI Deployment
So, you’re thinking about introducing a conversational AI project into your business? There’s a multitude of ways you could have arrived here. Maybe all the AI buzz has you thinking you need to get a project on the books, or risk being left behind (or lacking that bullet point on your Linkedin profile). Possibly, you’re […]
Clinc Launches Second Largest Mobile Banking Voice Assistant in the World
Today, Clinc is proud to announce that we have launched the second largest mobile-banking voice assistant in the world, with İşbank, the largest private bank in Turkey, to over 6 million mobile users. Powered by our world-class conversational AI, the new app named ‘Maxi’ offers İşbank customers a voice-activated intelligent personal assistant that is able to answer […]
Beyond Chatbots, Can Voice Deliver?
It’s hardly a secret that consumers are demanding more from chatbots. They want faster, more accurate responses, and an experience that integrates naturally into their lives. Which is why consumers are making the jump from chatbots to Voice User Interfaces (VUIs); a shift that will impact any industry that has a digital relationship with their […]
Clinc AI: Year in Review
2017 ushered in a new era, an era in which widespread adoption of Artificial Intelligence became not only a reality, but in many cases, a necessity. In the public sector, AI made the shift from distant sci-fi notion to common household term, with consumers across all industries asking “how can AI improve my experience here?” […]
AI, Customer Experience and Fintech Innovation
Money 20/20 US, the world’s largest payments and fintech conference, drew more than 11,000 financial leaders and executives from over 4,500 companies. It was the perfect stage for Financial Tech Startups (fintechs) to explore new partnerships and for Financial Institutions (FIs) to scour the market for the latest innovations to stay ahead in an increasingly […]
Chatbots: Too Good to Be True? (They Are, Here’s Why)
Chatbots have exploded in popularity as a multi-industry, enterprise solution over the last few years. But despite their widespread attention, most companies who have adopted chatbot technology find that their users are unsatisfied with their experiences. There’s a hard technological truth as to why these solutions seem inadequate, and understanding it can help financial institutions […]
Changing Tides: How Banks will Transform by 2020
New technologies are rapidly becoming more and more recognized by bank executives as both a major value-add for customer experiences, as well as an enabler of more effective operations. In a world of accelerating change, banks are clambering to determine how to position themselves for success. What should retail banks focus on over the coming […]
How Millennials Want to Bank: 3 Key Takeaways
Banks have changed dramatically over the past several decades, and so have the temperaments of the generations who have used them. It’s no secret millennials are different from their parents. Born between 1980 and 1995, the world’s youth have unique expectations and relationships with their finances. This year marks the first time that millennials will have more […]