Changing Tides: How Banks will Transform by 2020
New technologies are rapidly becoming more and more recognized by bank executives as both a major value-add for customer experiences, as well as an enabler of more effective operations. In a world of accelerating change, banks are clambering to determine how to position themselves for success. What should retail banks focus on over the coming […]
How Millennials Want to Bank: 3 Key Takeaways
Banks have changed dramatically over the past several decades, and so have the temperaments of the generations who have used them. It’s no secret millennials are different from their parents. Born between 1980 and 1995, the world’s youth have unique expectations and relationships with their finances. This year marks the first time that millennials will have more […]
Our Financial Literacy Problem… And How AI Can Help
Americans are excellent readers. Well, pretty good readers anyway. Approximately 14% of U.S. adults still can’t read, but for the most part we seem to be a functioning, literate society. Unfortunately, it seems our financial literacy isn’t doing as well. Financial Literacy: What It Is and Where We Stand First, what exactly is financial literacy? In simple terms, […]