Interactive Voice Response

The Power of Clinc IVR

Save Time for Customers & Employees – Our solution is
easier and faster than traditional (and frustrating) touch-tone
IVR systems. Customer self-service is available 24/7, and
accessible to non-digital users.

Increase Efficiency – Realize dramatic reductions in call center call volume by enabling your customers to self-serve all of
their most frequent banking requests by simply speaking,
without sacrificing their experience.

Complement Existing Solutions – Let our technology take on
basic requests but be confident that if things get too complex,
it will automatically offer an agent handover, keeping your
customers happy and employees efficient.

Minimize Costs – Nearly 90% of banking calls are not automated today. Our IVR system saves staff time. For one
agent working over 80 hours per month, typical savings of
$1 a minute adds up to $60,000 annually.

Scale at a Lower Cost – Whether you have three requests or three million, you can rely on our IVR to provide reliable
service with 85% CSAT and 92% containment rates. No need
to balance staffing, keeping costs down and service levels
more predictable.