Chatbots: Too Good to Be True? (They Are, Here’s Why)

Chatbots have exploded in popularity as a multi-industry, enterprise solution over the last few years. But despite their widespread attention, most companies who have adopted chatbot technology find that their users are unsatisfied with their experiences. There’s a hard technological truth as to why these solutions seem inadequate, and understanding it can help financial institutions…

Millennials are Frustrated with AI: Clinc Gets it Right

If you own a smartphone you’ve probably had a frustrating conversation with a voice assistant. Whether you’re asking where to buy a flux capacitor or just want to know the best brunch spot based on your budget, Siri, Alexa and Google Home fail to deliver.  Across the board, the customer experience with these assistants is…

Finovate 2017 AI Recap: Artificial Intelligence disrupts Fintech with Impressive Force

This September, financial institutions, venture capitalists, well established businesses, and startups alike joined together in New York City for 4 days of demos, panels, keynotes and roundtable discussions navigating the financial technology landscape. Of the 70 companies that demoed, AI dominated the discussion; with over 15% of companies insisting that “AI” is the driving force…

Clinc’s Conversational AI Delivers Unparalleled Customer Engagement For Banks

Customer engagement. It’s what every bank is prioritizing in 2017. In KPMG’s report “Banking Outlook: An Industry at a Pivot Point.”, they highlight the importance of connecting with customers in today’s climate: “In our view, few mandates are more important to the banking industry right now than a relentless attention to connecting with customers as…